Sales Conditions
Sales Conditions | Conditions of Use | Return Policy | Privacy Policy | Cookie Policy
These general sale conditions govern the purchase of products made online through the www.dolciricorrenze.it website. The products purchased on www.dolciricorrenze.it are directly sold by Kynetos S.r.l., hereinafter referred to as the "Seller".
Kynetos S.r.l. is a company registered in the Register of Companies Forlì with Tax Code and VAT Reg. no. 03544820404 and legal office in FC - Forlì (FC) - ZIP Code 47121, Capital Equity: Euro 100.000,00 fully paid-up.
Requests for information should be made through our Customer Care: click here to contact Customer Care.
Remember that you can always contact us by e-mail: servizioclienti@dolciricorrenze.it.
1. Our marketing policy
1.1
The Seller offers the sale on www.dolciricorrenze.it of the products and exclusively carries out its electronic business activity toward its end “Consumers”.
1.2
"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.dolciricorrenze.it.
1.3
The Seller reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Seller's business policy.
1.4
These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on www.dolciricorrenze.it between the users of www.dolciricorrenze.it and the Seller.
2. How to finalize a contract with the Seller
2.1
To finalize a purchase contract for one or more products on www.dolciricorrenze.it, you will have to fill in the order form in electronic format and send it to the Seller online, following the relative instructions.
2.2
The order form includes a summary of the information on the essential characteristics of each ordered product and its relative price (inclusive of all applicable taxes and levies), of the payment methods you may use to purchase each product, and of the delivery terms of the purchased products, of the shipment and delivery costs, of the conditions of how to exercise the right to withdrawal, and of the modes and times for returning purchased goods.
2.3
The contract is finalized when the Seller receives the order form via web, upon prior assessment of the accuracy of the data relative to the order.
2.4
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale.
2.5
The order form will be archived in our database for the time necessary to process the orders and, at any rate, as required by law. You will be able to view your order form by accessing the reserved area with your codes.
2.6
The Seller may not process the purchase orders that do not provide sufficient guarantee that they will be paid, or that prove incomplete or incorrect, or rather, if the products are unavailable. In such cases, we will make sure to inform you via email that the contract has not been finalized and that the Seller has decided not to process the purchase order, specifying the reasons for its decision. Were the products displayed on www.dolciricorrenze.it not to be any longer available or for sale at the time of your last access to the website, or rather, at the time in which the order form was sent, it will be responsibility of the Seller to inform you, within thirty (30) days, starting from the day after the one in which you will have sent your order to the Seller, that the products ordered are not available. In case the order form has been sent and the purchase price paid, the Seller will proceed to reimburse you the amount you have already advanced.
2.7
By sending the order form online, you unconditionally accept and undertake commitment to comply with, in your relations with the Seller, the General Sale Conditions disclosed by it. If you do not agree with certain terms reported in the General Sale Conditions, we invite you not to send the order form for the purchase of products on www.dolciricorrenze.it.
2.8
By sending the order form, you confirm that you are aware of and accept the General Sale Conditions and the added information listed on www.dolciricorrenze.it, even those recalled through links, including the General Conditions of Use and the Privacy Policy.
2.9.
Once the contract is finalized, the Seller will send a receipt of the purchase order via email, which will include a summary of the information already contained in the order form.
3. Warranties and indication of the product prices
3.1
The essential characteristics of the products are presented on www.dolciricorrenze.it within each product sheet. The images and colors of the products offered for sale on www.dolciricorrenze.it may, however, not correspond to the real ones, due to the visual effect of the internet browser and the monitor used.
3.2
The Seller does not sell used or invalid products, or ones with a level of quality lower than the correspondent standards offered on the market.
3.3
The Seller, in case the right to withdrawal is exercised, is entitled not to accept returned products that have been altered in their essential and quality characteristics, or that have been damaged.
3.4
Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
3.5
Orders made from a Country site different from the one you are shipping to, or to addresses to which the Seller cannot ship, will be automatically cancelled.
4. Payments
4.1
The prices listed are inclusive of VAT, confections, and packaging.
4.2
To make payment of the price of the products and of the relative shipment expenses, you may follow one of the modes indicated in the order form.
4.3
In case payment is made with a credit card, the financial information (e.g. credit/debit card number or its date of expiry) will be forwarded via cryptographed protocol to Banca Sella or other banks, which provides the relative services for long distance electronic payments, without third parties being able in any way to access them.
Such details will not be used by the Seller except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.
4.4
The purchase price of the products and the shipment expenses, as pointed out in the order form, will be charged to your bank account at the time the purchased products are shipped.
5. Shipment and delivery of the products
5.1
To find out the specific shipment and delivery modes of the products, access our Customer Care.
6. Customer assistance
6.1
Please contact our Customer Care for further information.
7. Right to withdrawal
7.1
You have the right to withdraw from the contract concluded with the Seller, without penalty and without specifying the reason, within fourteen (14) working days from the day you receive the products purchased on dolciricorrenze.it, by notifying the Seller, except for the exclusion pursuant to Article 59 of Legislative Decree 21/2014, which provides that the right of withdrawal does not apply, among others, to contracts for the supply of foodstuffs, beverages, or other goods for daily household consumption delivered to the consumer's home, place of residence, or place of work, as well as to goods that are liable to deteriorate or expire rapidly, and to customized goods.
7.2
To withdraw from the contract, you must specify the products purchased, the order number, your identification data, and your bank details (account holder and account number, ABI, CAB, CIN) for the refund of the amount paid for the purchase of the products. You must return the products to the Seller, who must receive them within fourteen (14) business days from the date you received them.
7.3
Shipping costs for the original delivery of the purchased products will not be refunded. Return shipping is free if you choose to use our courier. If you choose to use a different courier, you will be responsible for the return shipping costs.
7.4
The right of withdrawal is subject, in addition to the conditions specified in the previous paragraphs, to the following conditions:
- The waybill must be correctly completed.
- The right of withdrawal applies only to goods that are intact at the time of return;
- The products must not have been used, modified, or damaged;
- The products must be returned to the Seller in a single shipment;
- Products that are at risk of deterioration or rapid expiration;
- Sealed products that are not suitable for return due to hygiene or health protection reasons, or that have been opened after delivery;
- Products must be returned in their original packaging;
- The Seller must receive the returned products within fourteen (14) business days from the date of delivery of the order.
7.5
With regard to the cases where the right of withdrawal is excluded above, the Customer is specifically informed and accepts that these include all food products, as the characteristics and qualities of these types of products are subject to alteration, including as a result of improper storage.
7.6
If the terms and conditions for exercising the right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Seller; however, you may have the products returned to the Seller at your expense in the condition in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase, or dispose of them if necessary.
9. Privacy
9.1
You may obtain information on how we process your personal information by accessing the Privacy policy.
9.2
You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of www.dolciricorrenze.it.
10. Applicable law and settlement of legal disputes
10.1
The General Sale Conditions are governed by Italian law and, more specifically, by Law Decree no. 206, dated September 6, 2005, and subsequent amendments and integrations thereto, concerning the code of ethics that rules consumption, with specific reference made to the norm(s) that concern long distance contracts, and by Law Decree no. 70, dated April 9, 2003, that rules on certain aspects that concern electronic trade.
11. Amendments and updates
11.1
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.dolciricorrenze.it.